![]() After a thorough review of your case, we understand the concerns you had with the chemical smell emanating from the chests you purchased. We truly appreciate your feedback and the time you took to bring this matter to our attention. We deeply regret the overall experience you had with Z Gallerie and sincerely apologize for any inconvenience caused. Worst customer service ever!!!! Do NOT buy the mirrored furniture Cust service said you'll have to wait and see. I also have 2 viola nightstands coming and now I'm concerned I may have this issue all over again. I ordered a sectional last year and did not have this issue. I called several times asking for a supervisor and they said sorry its a preference return The guy on the phone told me its the mold inhibitor they put in the container when it ships from overseas and many customers have this issue This is completely unacceptable and you should not be delivering furniture with chemicals that do not dissapate and give you a headache! I want my 25% restocking fee refunded. ![]() This is not a preference! Its chemicals that your store put on the product that never goes away. They told me I would have to pay a 25% restocking fee for a preference return. I called and told them to pick up the nightstands immediately and I canceled my dresser order. It wasn't my entire 2600 sq foot house smelled like chemicals! I waited another couple of days, opened my doors hoping that would help, and the smell did not go away. I asked the delivery guys and they said its fine after a week it will be gone. ![]() The 2 nightstands arrived and they had a Horrible CHEMICAL SMELL. I purchased 2 Omni nighstands and a dresser. I waited 50 minutes on hold for that fun news. And I have to pay a 25% restock fee if I want to cancel because my sofa that will take 7 weeks to get here. Update: My sofa is taking 4 weeks for the carrier to deliver because I live in a remote area. Not to be rude, but there is a reason why you have filed bankruptcy 3X. I have choices where and how to spend my money. This has been a really frustrating experience from the beginning. I have asked numerous times to be escalated to someone in management who could help. It was shipped 2 weeks ago and there has been no traffic info provided and no call from the shipper, after numerous requests. The website said delivery late September or early October. Even then, the agent did not do what he said he would do. Beware of this as I have emailed their customer service department 5 times in 2 weeks with ZERO RESPONSE! Out of 7 phone calls, I was able to speak to someone 1 time and only because I selected the option - Place a New Order. It is interesting to read responses saying just email your order information to our customer service department and we will help you. I have disputed both charges with my credit card company and filed a claim with the Better Business Bureau. He said I would receive the emails within 2 business days. I asked the agent to cancel my original order as well since it had not shipped, and he said he would cancel both and email me cancellation emails for both. ![]() I also inquired about the status of my original order and he told me it was backordered and he could not tell me when it would ship. I explained my situation to the sales person and he told me he would cancel the duplicate order for me. I finally called and selected "Place a New Order" and spoke with a sales person. Each time I was on hold for 35 minutes before the call ended. I have attempted to reach customer service by phone 6 times without any success. I immediately sent an email to customer service, that was 2 weeks ago and since I have sent total of 5 emails to customer service with ZERO response. I was charged for both orders - $3,024 each, total of $6.048. I mistakenly placed a duplicate order because my original order disapperared before the transaction was complete, so I ordered again.
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